Customer service is more than just one of our core values -it’s a crucial component of our business.
We enjoy going above and beyond for our clients, which is why they love referring us to their friends and family. Check out what our friends are saying about us on Zillow and Yelp.
Jessica has been our Realtor since 2013 when we purchased our first home. After fruitless searches in the neighborhood we wanted to be in, Jessica suggested another neighborhood we had not considered. She found us an amazing home at a great price in that neighborhood. When it came time to sell it and find our forever home, she got our house sold for top market value. She then found our forever home and put herself through the arduous process of a probate sale. It was her personality and determination that got us that house. Finding a Realtor you can trust is difficult. But that is what referrals are for. If I had one referral to give for any service, it would be to use Jessica to buy or sell your home. Hands down. Not only are you getting an honest and knowledgeable Realtor, you are also getting a friend who will be right by your side when escrow is delayed and you are freaking out. Someone who will be a sounding board and give you good advice. And someone who is willing to work for almost a year to get you into the house of your dreams.
My husband and I were first time home buyers and Kato Group helped us every step of the way. Our escrow turned into a bit of headache (due to the seller), but with KG’s support and determination they were able to keep us calm and informed. The communication throughout this process was key, and they kept in contact with us over every little detail without bombarding us with too much information. Overall, Kato Group excelled in customer service in helping us purchase our first home.
We worked with Samantha Hundertmark at Kato Group to purchase our first home in June 2017. She was great to work with and always answered our call. She was very responsive, organized, detailed and helpful since we had many questions going through the process for the first time. We thought it would be stressful, drawn out and painful, but Samantha made it easy. I would highly recommend working with her!